Arm64 Responsible Gaming — Play Safe, Enjoy Sports
Arm64's commitment to the wellbeing of Malaysian users
At arm64, we believe entertainment is most meaningful when it is enjoyed mindfully and responsibly. This page provides guidelines, self-control tools, and support resources to help you play in a healthy way — without letting gaming take over your life.
1. arm64's Commitment to Healthy Gaming
Arm64 takes our responsibility to every Malaysian user on this platform seriously. Online gaming should be an enjoyable source of entertainment — not a source of stress or financial burden. That is why arm64 provides a range of tools and guidelines to help users stay in control.
We believe responsible gaming starts with self-awareness. Users who understand their own limits, play within their financial means, and treat the platform purely as entertainment will have a more positive and sustainable experience.
Arm64 is committed to discouraging excessive gambling. We do not target advertising or promotions at individuals who have requested self-exclusion or are currently in recovery. The health and wellbeing of our users always comes first.
2. Signs of Risky Behaviour
It is important to recognise early warning signs before gaming becomes a more serious problem. Here are some indicators to watch out for:
- Feeling stressed or restless when you have not played for an extended period.
- Using money set aside for essentials (food, rent, bills) to play.
- Frequently attempting to "win back" money lost in previous sessions.
- Hiding gaming activity from family members or close friends.
- Borrowing money or selling possessions to fund gameplay.
- Spending significantly more time playing than originally planned.
- Neglecting work, family, or personal health responsibilities due to gaming.
- Feeling that gaming is the only way to have fun or escape from problems.
If you identify one or more of the signs above in yourself, we encourage you to take a step back and use the self-control tools provided by arm64, or seek professional help.
3. Setting Smart Time & Budget Limits
Decide on a maximum amount in MYR (RM) you are comfortable spending each month on entertainment. Think of gaming funds as an entertainment expense — like going to the cinema or dining out — not an investment or a source of income. Once the limit is reached, stop and wait until the following month.
Set a clear time limit for each gaming session — for example, no more than one hour per day. Use phone notifications or a timer to remind yourself when your limit is approaching. Taking regular breaks during longer sessions is strongly encouraged.
Set a loss limit you are comfortable with for any single day. Once that limit is reached, stop playing — even if you feel like your luck is about to turn. Chasing losses is one of the leading causes of problem gambling, and staying disciplined at that moment is crucial.
Deliberately set aside a few days each week as gaming-free days. Fill that time with other activities you enjoy — sports, family time, or simply unwinding. This helps keep gaming as a small part of life, not the main focus.
4. Self-Control Tools on the arm64 Platform
Arm64 provides several self-control features accessible directly through your account settings. These tools are designed to help you stay in full control of your gaming activity.
Deposit limit: You can set daily, weekly, or monthly deposit limits in your arm64 account. Limits take effect immediately once set. To increase a deposit limit, a review period will apply to ensure the decision is made with careful consideration.
Cooling-off period: If you feel you need a break from the platform for a set period, you can activate break mode. During this time, your account will be blocked from all gaming activity. This is a useful option when you need a pause to reassess your gaming habits.
Self-exclusion: For users who feel they need a longer or permanent break, arm64 offers a self-exclusion option. By activating this through customer support, your account will be suspended temporarily or permanently, based on your preference. arm64 fully respects every such decision. To discuss this option, contact [email protected].
5. Protection of Minors
Arm64 has a strict policy — this platform is for users aged 18 and above only. We carry out age verification during the account registration process and reserve the right to request additional identity documents at any time.
Responsibilities of parents and guardians: If you share a mobile device or computer with younger family members, we encourage you to:
- Always log out of your arm64 account when it's not in use.
- Use a strong password that is not easy for children to guess.
- Consider using parental control software on shared devices.
- Keep your account details stored securely and out of reach of children.
If you suspect that a minor has accessed your account or registered an account without authorisation, please contact the arm64 support team immediately at [email protected]. We will take the report seriously and act accordingly.
6. Life Balance & Seeking Professional Help
Online gaming is just one small part of a healthy life. arm64 encourages users to maintain a balance between time spent playing and their responsibilities at work, with family, in social relationships, and for physical health. When gaming starts to interfere with any key area of your life, that's a signal to step back and reflect.
There is no shame in seeking help when you need it. If you or someone you know is struggling with problem gambling, we encourage you to reach out to a qualified mental health professional or counsellor in Malaysia. Talking to someone you trust is also an important first step on the path to recovery.
The arm64 support team is ready to help you activate self-control limits, request a cooling-off period, or discuss self-exclusion. Reach us by email at [email protected] or via the in-platform live chat. You can also refer to FAQ us for more information on the control options available.
We're Here for You
Arm64 always puts your wellbeing first. If you have any questions about self-control tools or responsible gaming, reach out to us or check the FAQ for more information.