Arm64 Privacy Policy — Protecting Your Data
Effective Date: 1 January 2026 | Version: 1.0
Arm64 takes the privacy of our Malaysian users seriously. This policy clearly outlines what information we collect, how it is used, how we protect it, and your rights as a user. Please read this document in full before using our platform.
1. Information We Collect
When you register and use the arm64 platform, we may collect various types of information to enable us to deliver a secure and properly functioning service. The main categories of data collected are as follows:
Account information:
- Full name, email address, mobile number, and password (encrypted).
- Date of birth for age verification purposes (users must be 18 years of age or older).
- Identity verification documents requested during the account verification process, where applicable.
Device and browser information:
- Device type, operating system, browser version, and screen resolution.
- IP address, general location data (state or city level), and time zone.
- Session data such as pages visited, duration of visit, and actions taken on the platform.
Payment information:
- Deposit and withdrawal records in Malaysian Ringgit (RM), including payment methods used (FPX, e-wallets).
- Arm64 does not store credit or debit card details directly — transactions are processed through certified payment providers.
2. Purpose of Data Use
Information collected by arm64 is used solely for legitimate purposes directly related to service delivery. We do not use your data for any purpose not stated in this Privacy Policy.
Primary purposes of data use:
- Creating and managing user accounts securely.
- Processing MYR deposits, bets, and withdrawals accurately.
- Verifying user identities and preventing fraud and money laundering.
- Providing effective customer support and responding to your enquiries.
- Sending important notifications related to your account, transactions, or policy changes.
- Improving and optimising the user experience on the arm64 platform.
- Complying with applicable legal and regulatory obligations in Malaysia.
Arm64 will not use your data for third-party marketing without your explicit consent.
3. Cookies & Tracking Technologies
The arm64 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.
Types of cookies used:
- Essential cookies: Required for basic platform functions such as login, session management, and security. These cookies cannot be disabled without affecting your ability to use the platform.
- Performance cookies: Collecting anonymous data on how users interact with the platform — most-visited pages, error messages, and so on. This data helps arm64 improve platform functionality.
- Preference cookies: Saving your preferences such as interface language and display settings to deliver a more personalised experience.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some arm64 platform features. We do not use cookies for third-party advertising purposes.
4. Data Security & Third-Party Sharing
Security measures: arm64 safeguards your personal data using SSL (Secure Socket Layer) encryption for all communications between your device and our servers. Sensitive data like payment information is stored in a protected environment with strict access controls.
While we take reasonable precautions, no security system can guarantee absolute protection. You are also responsible for keeping your password and login credentials safe.
Third-party sharing: arm64 does not sell, rent, or share your personal data with third parties for marketing purposes. We only share information under the following circumstances:
- Authorised payment providers for processing your MYR transactions securely.
- Technical service providers involved in platform operations, subject to strict confidentiality agreements.
- Law enforcement authorities or regulatory bodies when required under Malaysian law.
- In the event of a merger, acquisition, or asset transfer, with prior notice to users.
5. User Rights, Policy Changes & Contact Us
As an arm64 platform user, you have rights over your personal data. We fully respect these rights in accordance with best practices in data protection.
Your rights include:
- Right of access: You have the right to request a copy of the personal data we hold about you.
- Right to Correction: If your information is incorrect or outdated, you have the right to request corrections via your account settings or by contacting our support team.
- Right to Deletion: You may request deletion of your personal data, subject to our legal obligations to retain certain records.
- Right to Restrict Processing: Under certain conditions, you may request us to restrict how your data is processed.
- Right to object: You have the right to object to the processing of your data for purposes not directly related to service delivery.
Policy updates: arm64 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated via registered email or an in-platform notice. Continued use of the platform after changes are published constitutes acceptance of the updated policy. Please check this page periodically for the latest information.
Contact us: For any enquiries, personal data requests, or complaints about how we handle your information, please contact the arm64 team by email at [email protected]. We aim to respond to all privacy-related enquiries within 14 business days. You may also refer to FAQ page for more information.
Questions About Your Privacy?
Contact the arm64 team for any questions about your personal data, or check our FAQ section for quick answers.